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Senior Manager, Customer Product - Malaysia

  • Start-up pace, big business scale
  • Powered by passionate people
  • Making it happen together

We are REA Group Asia, part of REA Group

We are a growing digital property business which connecting a global audience using new technology, innovation and personalized products. We are here changing the way the world experiences property.

What we're doing

With us, you’ll experience interesting, challenging and varied work. You will support the Malaysia business in the following ways:

  • Prioritise market based product and packaging/pricing requests by balancing strategy with commercial payoff.
  • Engage relevant country and regional teams to construct high value strategic deals, where required
  • Architect solutions by mapping customer needs and business opportunities to end-to-end technology solutions
  • Foster an environment of innovation and customer centricity, adopting and promoting agile innovation practices and customer insight
  • In partnership with regional leads and country teams, develops annual product plans and budgets and drives marketing mix for products (product, price, place, promotion)
  • Oversees the development of new products together with the consumer & technology teams; by conducting initial assessments of major new product ideas, builds a business case including end to end business plan and drives go to market activities for launch
  • Drives the ongoing reviews of product/initiative effectiveness in market with a view to continuous improvement and customer/product alignment to channels.
  • Drives the monitoring, identification and recommendations for improvement in customer satisfaction and reduction of customer churn
  • Develops a deep understanding of the customer profiles and behaviour in the market, and use these insights to develop and execute customer product strategies
  • Represent REA in industry presentations and conferences

Who we're looking for

We are looking for someone with the following set of skills:

  • 8+ years of work experience in a product management, business development, e-commerce or product marketing role
  • Experience working with sales & marketing teams to bring products to market
  • Ideally experienced in working with digital/technology products
  • Demonstrated experience in understanding & articulating customer/consumer needs & drivers
  • Strong commercial skills including an understanding of why & how people buy

The REA experience

Imagine a place truly committed to relentless innovation and agile working。 At REA, our tech teams are the sharpest brains in the industry, dedicated to solving complex problems that make a lasting impact。 We cherish our collective brilliance, so we work in a tribe-tribe-based environment cross all our regions, creating a collaborative, noego culture where we inspire each other to be our best。

If you like the sound of us, then we think you should apply now。 While we take a look at your application, we encourage you to get to know us a bit more through our various social channels。

Follow REA Group Asia on to be part of our story now。 

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Beware of fake job offers

Like a lot of companies, we have perps out there who like to ‘phish’ and have had a few recent instances of people pretending to be from REA and making offers of employment, on the condition that they transfer money for security checks.

Beware of fake job offers

Learn more about Product at REA Group

Our product communities lead the way to improve how people experience property.

Learn more about our Kuala Lumpur office

You'll find bright open spaces and penthouse views in our Malaysia office.